Every Filler One parcel travels with live tracking. Here’s where to find your number and what each status actually means.
Find Your Tracking Number
- Email — sent automatically the moment your parcel is dispatched.
- Your account — log in to My Account → Orders and open the order; the tracking number and courier are shown there.
Track With the Courier
- DHL Express — dhl.com tracking
- FedEx — fedex.com tracking
- Geopost Special Logistics — use the tracking link included in your dispatch email.
Reading Your Tracking
| Status | What it means |
|---|---|
| Shipment information received | Label created — the parcel enters the courier network within a day. |
| In transit | Moving normally between hubs; international legs can show gaps of 24–48 h. |
| Held at customs / clearance event | Routine for international shipments. Most clear without action; if documents or fees are needed, the courier contacts the recipient. |
| Out for delivery | Arriving today — a signature may be required. |
Tracking Not Moving?
No scan for more than 48 hours? Email support@fillerone.com with your order number — we open an enquiry with the courier the same day and keep you posted. Arrived damaged? See the Returns & Refunds Policy and report it within 48 hours.