Last updated: 12 June 2026
This policy explains what personal data Filler One (“we”, “us”) collects when you use fillerone.com, why we collect it, and the rights you have over it. We process personal data in accordance with the EU General Data Protection Regulation (GDPR).
1. Who Is Responsible
Filler One, Žygio g. 92, Vilnius, Lithuania, is the data controller for this website.
Contact: support@fillerone.com · +37066461710
2. What We Collect
- Account & identity data — name, business/clinic name, email, phone, billing and shipping address, and where relevant evidence of professional licensure.
- Order & transaction data — products ordered, order history, invoices, bank-transfer references (we never receive or store card numbers).
- Communications — emails, WhatsApp/Telegram messages and form submissions you send us.
- Technical data — IP address, browser and device information, and cookie data (see our Cookie Policy).
3. Why We Use It (Legal Bases)
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Processing and delivering your orders, managing your account | Contract — 6(1)(b) |
| Invoicing, accounting and tax records | Legal obligation — 6(1)(c) |
| Verifying professional eligibility, preventing fraud and abuse | Legitimate interests — 6(1)(f) |
| Responding to your enquiries | Legitimate interests — 6(1)(f) |
| Marketing emails and non-essential cookies | Consent — 6(1)(a), withdrawable at any time |
4. Who Receives Your Data
We share personal data only with service providers who need it to fulfil your order or run this website: couriers (e.g. DHL, FedEx, Geopost), banks processing transfers, our hosting and IT providers, accounting/tax advisers, and — for order fulfilment — our shipping and logistics providers. We never sell personal data.
5. International Transfers
Where data is transferred outside the EEA (for example when shipping details are needed to deliver your order internationally), we rely on appropriate safeguards under GDPR Chapter V, including the European Commission’s Standard Contractual Clauses, and share only the minimum needed to deliver your order.
6. How Long We Keep It
- Account data — for as long as your account is active, then deleted or anonymised.
- Orders, invoices and accounting records — 10 years, as required by Lithuanian accounting law.
- Support correspondence — up to 3 years after the matter is closed.
- Marketing consents — until you withdraw consent.
7. Your Rights
Under the GDPR you can ask us at any time to: access the data we hold on you, correct it, delete it, restrict or object to its processing, receive it in a portable format, and withdraw any consent without affecting prior processing. Write to support@fillerone.com — we respond within one month. You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate (vdai.lrv.lt) or your local supervisory authority.
8. Security
The entire site is served over HTTPS/TLS. Access to personal data is limited to staff and providers who need it, and payment credentials are never created or stored on our systems.
9. Children
This website is intended for licensed professionals and is not directed at anyone under 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this policy as the site or the law evolves; the date above always reflects the current version. Material changes will be announced on the site.