Every Filler One order is packed for the cold chain and shipped with full tracking. Genuine products, professional handling, and honest timelines — here is exactly what happens after you order.
How Your Order Ships
- Order confirmation. We verify your order and payment. Orders are prepared for dispatch within 1–2 business days of payment confirmation.
- Cold-chain packing. Temperature-sensitive products are packed in insulated boxes; you can choose to add medical ice packs at checkout for maximum protection in warm seasons.
- Dispatch & tracking. As soon as your parcel leaves our facility you receive a tracking number by email — you can also find it any time under Track My Order.
- Delivery. A signature may be required. If a parcel is held at customs, tracking will show it — this is a normal part of international transit.
Delivery Options & Timeframes
| Destination | Service | Estimated transit |
|---|---|---|
| Germany, Greece, Italy, Portugal, Spain | Geopost Special Logistics (safest & recommended) or FedEx / DHL Express | 3–7 business days |
| Rest of the EU | FedEx / DHL Express (Special Logistics available on larger orders) | 3–5 business days express · 5–7 standard |
| United States | FedEx / DHL Express | 3–5 business days |
| Rest of the world | FedEx / DHL Express | 5–7 business days |
Exact shipping rates for your destination and basket are calculated automatically at checkout. Larger orders unlock reduced and free-shipping tiers.
The Cold Chain, Explained
Dermal fillers, botulinum toxins and skin boosters are shipped from South Korea in insulated packaging. Many modern formulations are stable at room temperature while sealed; for products that benefit from refrigeration we offer a “with ICE” option at checkout — medical gel packs that keep the inside of the box cool for the length of the journey. On arrival, always store products as indicated on the manufacturer’s label (typically 2–8 °C for refrigerated lines).
Customs, Duties & Documentation
International orders may be subject to import duties, taxes or VAT levied by your country. These charges are set by your local authorities, are not included in our prices, and are the responsibility of the recipient. As the importing professional, you are responsible for ensuring the products you order may be imported and used in your jurisdiction.
If Something Goes Wrong
If tracking hasn’t moved for more than 48 hours, or a parcel arrives damaged, contact us at support@fillerone.com with your order number — we’ll chase the courier and put it right. Damaged or incorrect deliveries are covered by our Returns & Refunds Policy.
Filler One products are intended for licensed medical and aesthetic professionals.