Yes. We supply only original, brand-name products sourced through verified channels, in sealed manufacturer packaging with intact lot numbers and expiry dates. If you ever want to verify a batch, contact us and we will assist.

Our catalogue is intended for licensed medical and aesthetic professionals. You are responsible for ensuring the products you order may be imported and used in your jurisdiction and area of practice.

If it has not been dispatched, yes – email support@fillerone.com with your order number as soon as possible and we will amend or cancel it.

Prices are shown as charged by us; any import VAT or duty applied by your country at the border is additional and payable by the recipient.

Orders are prepared within 1-2 business days of payment confirmation. Express (FedEx/DHL) delivery typically takes 3-5 business days to the EU and US; standard services take 5-7. Germany, Greece, Italy, Portugal and Spain can also choose Geopost Special Logistics, the safest option.

In insulated boxes, with an optional "with ICE" choice at checkout that adds medical gel packs. Most formulations are stable at room temperature while sealed; refrigerate on arrival as the label directs (typically 2-8 C).

Yes – every parcel is tracked. The number is emailed at dispatch and shown in your account under Orders. See the Track My Order page for step-by-step guidance.

Possibly. Import duties, taxes and VAT are set by your country, are not included in our prices, and are payable by the recipient. Customs holds are visible in tracking and are a normal part of international transit.

Direct bank transfer: SEPA within Europe and SWIFT internationally. Card processors and wallets such as PayPal prohibit injectable medical products industry-wide. Full instructions appear at checkout and in your confirmation email.

As soon as your transfer clears – usually the same or next business day for SEPA, 2-5 days for SWIFT. Your items are reserved the moment you order.

Sealed, unopened products in original packaging: yes, within 14 days of delivery. Wrong or damaged deliveries: report within 48 hours and we replace or refund at our cost. Once a health product is unsealed it cannot be returned (EU hygiene exemption). See the Returns & Refunds Policy.

Within 14 days of the return reaching us (or of proof of return), back to the original bank account. We confirm each step by email.

Exactly as the manufacturer label states. As a rule of thumb: refrigerated lines at 2-8 C, never frozen; room-temperature-stable products away from heat and direct sunlight; always within expiry.

Email support@fillerone.com or use the WhatsApp/Telegram button on any page. We reply within one business day, usually much faster.